Safe-Dry® Carpet Cleaning of Collierville respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our carpet cleaning services.
Contact: 901-850-4125 | colliervilletncarpetcleaning.com
Information We Collect
Personal Information You Provide
- Contact details (name, phone number, email address, service address)
- Service information (cleaning needs, property details, appointment preferences)
- Payment information (credit card details processed through secure third-party processors)
- Communication records with our customer service team
Information Collected Automatically
Cookies and similar technologies: We use cookies, web beacons, and tracking pixels to analyze website traffic, remember your preferences, provide personalized content, and improve site functionality.
Google services: Google Analytics tracks website traffic and user behavior. Google Tag Manager manages tracking codes. Google Ads and remarketing deliver targeted advertisements. Google My Business manages our business listing.
Third-party pixels: Social media platforms, advertising networks, marketing automation tools, and CRM systems may collect information through pixels on our site.
Technical information: IP address, approximate location data, device and browser type, pages visited, time spent on our site, and referral sources.
How We Use Your Information
Service provision: Scheduling services, processing payments, communicating about appointments, and responding to your inquiries.
Business operations: Improving our services, analyzing performance, conducting market research, and maintaining business records.
Marketing: Sending promotional offers, displaying targeted ads, retargeting website visitors, and measuring advertising effectiveness.
Legal and safety: Complying with regulations, protecting against fraud, and resolving disputes.
Information Sharing and Disclosure
We may share information with:
- Payment processors and scheduling platforms
- Google services and social media platforms
- Email marketing services
- Law enforcement when required by law
- Business transfer recipients (in the event of a merger, acquisition, or sale)
We do not sell your personal information to third parties for their direct marketing purposes.
Cookies and Tracking Technologies
We use the following types of cookies:
- Essential cookies for basic site functionality
- Analytics cookies via Google Analytics to understand site usage
- Advertising cookies for targeted ads and remarketing
- Functional cookies to remember your preferences
You can control cookies through your browser settings. Google Analytics opt-out is available through Google's browser add-on tool.
Data Security
We implement SSL encryption, secure storage systems, access controls, and regular security assessments to protect your information. No internet transmission or electronic storage is 100% secure, but we take reasonable measures to safeguard your data.
Your Rights and Choices
- Request access to or correction of your personal information
- Request deletion of your personal information (subject to legal requirements)
- Unsubscribe from promotional communications
- Opt out of interest-based advertising
Contact us at 901-850-4125 to exercise these rights.
Children's Privacy
Our services are intended for adults 18 and older. We do not knowingly collect information from children under 13. If we discover we have collected such data, we will delete it promptly.
Third-Party Websites
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Service records are typically kept for 7 years.
Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with a new “Last Updated” date. For significant changes, we will notify you via our website, email, or other appropriate methods.
State-Specific Rights
California (CCPA): California residents have the right to know what personal information is collected, request deletion, opt out of data sales, and receive equal service regardless of exercising privacy rights.
European Union (GDPR): EU residents have the right to data portability, the right to restrict or object to processing, and the right to lodge complaints with supervisory authorities.
Contact Us
If you have questions about this privacy policy, contact us:
Safe-Dry Carpet Cleaning of Collierville
759 Chaney Dr Suite #101, Collierville, TN 38017
Phone: 901-850-4125